Refund policy

This policy sets out how Winesphere Pty Ltd (ABN 38645993237) and its related bodies corporate (Whitesphere Rare) manages customer refunds.

Breakages

If you receive a case of wine with one or more broken bottles, please let us know within 2 working days of the date of delivery and Winesphere will issue you with an account credit equal to the price paid by you for the broken bottles. We do not offer refunds for change of mind.

Please note that risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after you have accepted the delivery.

Refund Process

If you would like to submit a claim, simply contact a member of our Customer Service Team via email at info@winesphere.com.au

We strive to have all refunds processed within 5-7 working days of your notification or from the date that the remaining wines are returned to us.

Initial pickup/return cost is free of charge, however if changes are made after return has been initiated, or if a second lodgement is required, costs of subsequent pick up(s) will be deducted from overall credit raised or charged.

Gift Cards are non-refundable.

Cancellations

If you wish to cancel your order for any reason, please contact us immediately. Please note that if products purchased are in stock, your order may be shipped well within 24 hours. Orders cancelled prior to shipment are entitled to a full refund/credit.

Exceptions

If Winesphere reasonably believes that a buyer is abusing our Refund Policy, Winesphere reserves the right to suspend or cancel the refund in relation to that buyer, cancel any pending orders and/or close that buyer's account.

Manufacturer's liability

Subject to any rights you may have under any law, if an item purchased by you comes with an accompanying manufacturer’s warranty, Winesphere will take no responsibility for the content, fulfilment or enforcement of that manufacturer’s warranty. It is your responsibility to contact the relevant manufacturer in relation to all questions and claims relating to the manufacturer’s warranty.

Other than in the circumstances outlined above in Refund Policy and Breakages policy, no returns will be accepted and no refunds will be made in respect of purchases you make via the Winesphere Website.