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Go to the shopShipping policy
It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, contact Winesphere within 24 hours to change the address but if already sent, we are not obliged to resend the order to the correct address at our expense.
Exceptions
We ship wine to most places within Australia. With the exception of some regional areas, dry communities and small islands.
Freight Partner and Time Frame
Your order will be sent via our exclusive freight partner Australia Post and will usually arrive at your delivery address in 5-14 working days.
It is the responsibility of the customer to inform Winesphere if an order does not arrive. After being informed that an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
If an item has been lost in transit, we may not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.
Delivery Instructions
It’s a good idea to use a delivery address where someone will be present between 9am to 5pm. However you can leave instructions on your order when checking out to leave it at the door. If instructions are left, Winesphere take no responsibility for any lost or missing items, and if the delivery driver feels it is not safe a card will be left and the goods taken to your local post office. Please note that we cannot accept instructions to contact you as Australia Post-delivery couriers cannot call before delivery.